Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: July 8, 2025

Information We Collect

Personal Information
  • Account Information: Name, email address, phone number, and password
  • Delivery Addresses: Pickup and delivery locations, including coordinates
  • Payment Information: Payment method details and billing information
  • Identity Verification: Government-issued ID for courier verification
Automatically Collected Information
  • Location Data: GPS coordinates during active deliveries (couriers only)
  • Device Information: Device type, operating system, browser information
  • Usage Data: App usage patterns, feature interactions, and performance metrics
  • Communication Records: Support chat messages and call logs

Data Retention Policy

Customer Data

3 Months

After account closure or inactivity

What's Retained:
  • Account information and preferences
  • Delivery history and addresses
  • Payment records and billing history
  • Support communications
You can request immediate deletion of your data at any time.

Staff Data

3 Years

After employment termination

What's Retained:
  • Employment records and performance data
  • Payroll and earnings history
  • Training and certification records
  • Delivery performance metrics
Extended retention required for legal and tax compliance.
Automatic Data Deletion

Our systems automatically delete data according to these retention periods:

  • Location Data: Deleted after 30 days (except for completed delivery records)
  • Chat Messages: Deleted after 1 year
  • System Logs: Deleted after 90 days
  • Temporary Files: Deleted after 7 days

How We Use Your Information

Service Delivery
  • Process and fulfill delivery requests
  • Match customers with available couriers
  • Provide real-time tracking and updates
  • Calculate delivery costs and routes
Communication
  • Send delivery notifications and updates
  • Provide customer support
  • Send important service announcements
  • Facilitate communication between customers and couriers
Account Management
  • Create and maintain user accounts
  • Process payments and billing
  • Verify identity and prevent fraud
  • Provide account statistics and history
Service Improvement
  • Analyze usage patterns and performance
  • Develop new features and services
  • Conduct research and analytics
  • Ensure platform security and reliability

Data Security & Your Rights

Security Measures
  • End-to-end encryption for sensitive data
  • Secure HTTPS connections for all communications
  • Regular security audits and penetration testing
  • Limited access to personal data on need-to-know basis
Your Privacy Rights
  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a portable format
Contact Us: Email privacy@nextstopcouriers.com to exercise your rights or ask questions about this policy.
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